Aptech employs a full-time staff of industry professionals, based in Pittsburgh, PA, who can address your development and support requirements needs. Understanding that not everyone has the same skill level, we tailor our services to meet the needs of your organization.
On-site user training
Web-based user training
GoToAssist Problem Resolution
Each member of the Aptech team values human relationships and applies technology to solve business problems for people. The team’s work with clients often extends well beyond the initial installation project to keep customers aware of industry changes affecting systems, business practices, enterprise resource planning and emerging options that may be available to enhance their operation.
Gold, Silver and Bronze Support Levels
Aptech strives to provide users with professional, un-matched software support for all of its licensed solutions.
From Aptech’s easily understood operating manuals, to its telephone hotline team and expert field service representatives, Aptech gives you the support you need to implement quickly and operate smoothly.
Clients select from three support plans: Gold, Silver or Bronze. Each plan entitles the client to telephone “help desk” assistance and other benefits, including Aptech’s emergency 24/7/365 support option.